# Helping Hands Croydon

*Operated by Midshires Care Limited.*

Helping Hands Croydon is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/08/2022

## Practical info

- Postcode: CR0 4HA
- Registered manager: Bentley, Christina
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 27/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-27
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-08-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-27

### Other

- Finding
  - Evidence: Accessible Information Standard met; care plans detailed individual communication needs.
  - Published: 2022-08-27
- Finding
  - Evidence: Positive, open culture with regular quality assurance audits and monitoring visits.
  - Published: 2022-08-27
- Finding
  - Evidence: Staff well supported with comprehensive induction, training and shadowing opportunities.
  - Published: 2022-08-27
- Finding
  - Evidence: Good partnership working with health and social care professionals including GPs, district nurses and social workers.
  - Published: 2022-08-27
- Finding
  - Evidence: Effective complaints handling with issues resolved to the satisfaction of all parties.
  - Published: 2022-08-27
- Finding
  - Evidence: Person-centred care delivered by consistent, regular staff teams known to service users.
  - Published: 2022-08-27
- Finding
  - Evidence: Medicines administered safely with completed MARs audited regularly.
  - Published: 2022-08-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-27
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-08-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-27
- Finding
  - Using medicines safely
  - Published: 2022-08-27
- Finding
  - Staffing and recruitment
  - Published: 2022-08-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-27
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11216800895

HomeCare Compass is an independent guide and is not affiliated with the CQC.