# Anglia Care *Operated by Anglia Living Care Services Ltd.* Anglia Care is a CQC-regulated home-care agency in Ipswich. ## CQC Ratings | Key question | Rating | | --- | --- | | Overall | Requires improvement | | Safe | Requires improvement | | Effective | Good | | Caring | Good | | Responsive | Good | | Well-led | Requires improvement | Rating published: 15/07/2023 ## Practical info - Postcode: IP3 9FE - Registered manager: Thomson, Amanda - Local authority: Suffolk - Region: East - City: Ipswich - Last CQC check: 15/Jul/2023 - 00:00 ## Inspection findings ### Other - Finding - Evidence: The provider and management team formally informed CQC of notifiable incidents as required. - Published: 2023-07-29 - Finding - Evidence: Records of complaints included actions taken and how they were used to drive improvement. - Published: 2023-07-29 - Finding - Evidence: There were risk assessments in people's care records which identified how risks were to be mitigated. - Published: 2023-07-29 - Finding - Evidence: Safeguarding concerns were reported to the local authority safeguarding team when abuse was suspected. - Published: 2023-07-29 - Finding - Evidence: Staff received training in infection control and sufficient PPE was provided. - Published: 2023-07-29 - Finding - Evidence: Records showed staff were recruited safely, including DBS checks. - Published: 2023-07-29 - Finding - Evidence: Staff received training in the safe handling of medicines and their competency was checked. - Published: 2023-07-29 - Finding - Evidence: Medicine audits demonstrated checks were undertaken and where errors identified, actions were taken to reduce risks to people. - Published: 2023-07-29 - **leadership** _(moderate)_ - Evidence: There was no registered manager in post. The last registered manager deregistered in March 2023. - Published: 2023-07-29 - **incident_learning** _(minor)_ - Evidence: the oversight in the service needed improvement to ensure all actions taken were recorded. - Published: 2023-07-29 - **medication_management** _(moderate)_ - Evidence: some records were contradictory regarding who supported people with their medicines... prompts on the electronic system for what creams were to be administered, this was not in the main body of the care plans. - Published: 2023-07-29 - **care_planning** _(moderate)_ - Evidence: there were 2 care plans being used for people... a risk that staff may not always read the 2 sets of care records and potentially miss information of how to keep people safe. - Published: 2023-07-29 - **communication_with_families** _(moderate)_ - Evidence: One person said they received, 'Zero,' contact from the office, 'The only time I speak to anyone from the office is when I call them.' - Published: 2023-07-29 - **person_centred_care** _(moderate)_ - Evidence: The language and ways of describing the support provided used in some daily records was not always person centred or respectful. - Published: 2023-07-29 - **supervision_appraisal** _(moderate)_ - Evidence: not all of the staff files included 1 to 1 staff supervision and appraisals and where these were in place, they had not followed up on the shortfalls identified in spot checks - Published: 2023-07-29 - **record_keeping** _(critical)_ - Evidence: Care plans were not always kept up to date and current... one part stated there were no medical conditions recorded, and in another part listed the person's conditions. - Published: 2023-07-29 - **governance** _(critical)_ - Evidence: Governance systems in place were not robust enough to assess, monitor and mitigate risks to the health, safety and welfare of people using the service. - Published: 2023-07-29 - **staff_competency** _(moderate)_ - Evidence: staff who undertook visits did not always know how to support them. People said they were spending the time they should be receiving care explaining to staff how to provide care - Published: 2023-07-29 - **staffing_levels** _(critical)_ - Evidence: 67% of visits had no travel time between each visit... 11% of visits were less than half the planned duration and 41% of visits were between 50% and 90% of the planned length - Published: 2023-07-29 ### safe - Finding - Preventing and controlling infection - Published: 2023-07-29 - Finding - Systems and processes to safeguard people from the risk of abuse - Published: 2023-07-29 - Finding - Using medicines safely - Published: 2023-07-29 - Finding - Assessing risk, safety monitoring and management - Published: 2023-07-29 - Finding - Learning lessons when things go wrong - Published: 2023-07-29 - Finding - Staffing and recruitment - Published: 2023-07-29 ### well_led - Finding - How the provider understands and acts on the duty of candour - Published: 2023-07-29 - Finding - Continuous learning and improving care - Published: 2023-07-29 - Finding - Engaging and involving people using the service, the public and staff - Published: 2023-07-29 - Finding - Promoting a positive culture; managers and staff being clear about their roles and regulatory requirements - Published: 2023-07-29 - Finding - Staff communication and support - Published: 2021-01-27 ## Source Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1121541541 HomeCare Compass is an independent guide and is not affiliated with the CQC.