# Fylde Community Care Limited

Fylde Community Care Limited is a CQC-regulated home-care agency in Lytham St. Annes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/01/2023

## Practical info

- Postcode: FY8 3QY
- Registered manager: Alecock, Lisa
- Local authority: Lancashire
- Region: North West
- City: Lytham St. Annes
- Last CQC check: 05/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The service promoted equality, diversity and inclusion and involved relatives in care support.
  - Published: 2023-01-05
- Finding
  - Evidence: Quality assurance processes included regular visits to people's homes and ongoing feedback mechanisms.
  - Published: 2023-01-05
- Finding
  - Evidence: The service worked within the principles of the Mental Capacity Act 2005.
  - Published: 2023-01-05
- Finding
  - Evidence: The registered manager adopted a hands-on approach and was highly regarded by staff and people using the service.
  - Published: 2023-01-05
- Finding
  - Evidence: Recruitment systems ensured staff were safe to work with people with all required information on file.
  - Published: 2023-01-05
- Finding
  - Evidence: Infection control policies met current national guidance including COVID-19 risk assessments.
  - Published: 2023-01-05
- Finding
  - Evidence: Medicines were managed safely with staff trained and competent to administer them.
  - Published: 2023-01-05
- Finding
  - Evidence: People felt safe and received care from a consistent, regular staff team who knew their needs well.
  - Published: 2023-01-05
- **governance** _(minor)_
  - Evidence: records of checks were kept in people's plans and staff files making it difficult to audit.
  - Published: 2023-01-05
- **care_planning** _(minor)_
  - Evidence: not all risk assessments were recorded in a person-centred way.
  - Published: 2023-01-05

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-05
- Finding
  - Using medicines safely
  - Published: 2023-01-05
- Finding
  - Staffing and recruitment
  - Published: 2023-01-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-05
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-01-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-01-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-05
- Finding
  - Continuous learning and improving care
  - Published: 2023-01-05
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-01-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-112094672

HomeCare Compass is an independent guide and is not affiliated with the CQC.