# Home Instead Thurrock

*Operated by Redeemed Care Agency Ltd.*

Home Instead Thurrock is a CQC-regulated home-care agency in Stanford-le-hope.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/09/2022

## Practical info

- Postcode: SS17 0RN
- Registered manager: Afful, Dorcas
- Local authority: Thurrock
- Region: East
- City: Stanford-le-hope
- Last CQC check: 15/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-08
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-08

### Other

- Finding
  - Evidence: Communication needs assessed and recorded; service able to provide large print, braille and Makaton support.
  - Published: 2023-06-08
- Finding
  - Evidence: Partnership working with relatives, local fire service, healthcare professionals and the local authority.
  - Published: 2023-06-08
- Finding
  - Evidence: Positive, open culture with confident leadership; complaints handled transparently with learning and follow-up training.
  - Published: 2023-06-08
- Finding
  - Evidence: Strong, consistent staff relationships with people, supporting dignity, independence and social engagement.
  - Published: 2023-06-08
- Finding
  - Evidence: Effective infection prevention and control measures with PPE consistently provided and used.
  - Published: 2023-06-08
- Finding
  - Evidence: Staff received thorough induction, training including the Care Certificate, and regular supervision and spot checks.
  - Published: 2023-06-08

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-08
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-06-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-08
- Finding
  - Staffing and recruitment
  - Published: 2023-06-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-08
- Finding
  - Using medicines safely
  - Published: 2023-06-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-08
- Finding
  - How the provider understands and acts on the duty of candour; continuous learning and improving care
  - Published: 2023-06-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11205421830

HomeCare Compass is an independent guide and is not affiliated with the CQC.