# Cedar House - The Annex

*Operated by Christian Care Homes.*

Cedar House - The Annex is a CQC-regulated home-care agency in Stanford-le-hope.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/05/2023

## Practical info

- Postcode: SS17 7AB
- Registered manager: Kinsella, Emma
- Local authority: Thurrock
- Region: East
- City: Stanford-le-hope
- Last CQC check: 10/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views
  - Published: 2023-05-31

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-31
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-05-31
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-31

### Other

- Finding
  - Evidence: Service actively supported people to maintain community connections and reduce social isolation
  - Published: 2023-05-31
- Finding
  - Evidence: Staff supported to develop skills through flexible internal training and Care Certificate completion
  - Published: 2023-05-31
- Finding
  - Evidence: Effective multi-agency working and proactive support for people's health and wellbeing
  - Published: 2023-05-31
- Finding
  - Evidence: Regular quality audits with prompt action taken on findings
  - Published: 2023-05-31
- Finding
  - Evidence: Strong safeguarding culture with appropriate referrals made to local authority
  - Published: 2023-05-31
- Finding
  - Evidence: Care was unrushed, personalised and respectful of dignity, privacy and independence
  - Published: 2023-05-31
- Finding
  - Evidence: Medicines administered safely with staff trained and competency-assessed
  - Published: 2023-05-31
- Finding
  - Evidence: Registered manager visible and involved in direct care, including attending all new care calls
  - Published: 2023-05-31
- Finding
  - Evidence: Small, consistent staff team with strong knowledge of people's needs
  - Published: 2023-05-31
- Finding
  - Evidence: Positive feedback from families and relatives praising the service highly
  - Published: 2023-05-31
- **care_planning** _(minor)_
  - Evidence: Care plans included personalised information about people but did not always give detailed guidance to staff on how to carry out specific tasks.
  - Published: 2023-05-31

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-31
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-31
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-31
- Finding
  - Planning personalised care to ensure people have choice and control; Supporting people to maintain relationships and avoid social isolation
  - Published: 2023-05-31

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-31
- Finding
  - Using medicines safely
  - Published: 2023-05-31
- Finding
  - Staffing and recruitment
  - Published: 2023-05-31
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-05-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-31

### well_led

- Finding
  - Engaging and involving people, staff and partners; duty of candour
  - Published: 2023-05-31
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2023-05-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11201745788

HomeCare Compass is an independent guide and is not affiliated with the CQC.