# Citywide Care Agency Ltd

Citywide Care Agency Ltd is a CQC-regulated home-care agency in Hounslow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/12/2022

## Practical info

- Postcode: TW3 3JB
- Registered manager: Sharmake, Ali
- Local authority: Hounslow
- Region: London
- City: Hounslow
- Last CQC check: 21/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-21
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2022-12-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-21

### Other

- Finding
  - Evidence: Staff received a five-day induction training course covering essential care standards before starting work, with ongoing support and team meetings.
  - Published: 2022-12-21
- Finding
  - Evidence: People's communication needs were assessed and met, and the service supported social activities, community access and family involvement.
  - Published: 2022-12-21
- Finding
  - Evidence: The registered manager undertook regular spot checks and worked alongside staff to monitor care quality and maintain relationships with people and families.
  - Published: 2022-12-21
- Finding
  - Evidence: Consistent care workers were provided; people reported staff arrived on time, stayed for agreed durations and completed all tasks.
  - Published: 2022-12-21
- Finding
  - Evidence: Medicines were managed safely with monthly audits by the registered manager and staff competency assessed before deployment.
  - Published: 2022-12-21
- Finding
  - Evidence: People received personalised care reflecting their choices, needs and cultural backgrounds, including provision of care workers who spoke the same language as the person.
  - Published: 2022-12-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-21
- Finding
  - Supporting people to develop and maintain relationships; follow interests and socially/culturally relevant activities
  - Published: 2022-12-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-21
- Finding
  - Using medicines safely
  - Published: 2022-12-21
- Finding
  - Staffing and recruitment
  - Published: 2022-12-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-21
- Finding
  - Continuous learning and improving care
  - Published: 2022-12-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11199984694

HomeCare Compass is an independent guide and is not affiliated with the CQC.