# Radfield Home Care Camberley, Farnborough & Fleet

*Operated by Marble Hall Services Ltd.*

Radfield Home Care Camberley, Farnborough & Fleet is a CQC-regulated home-care agency in Camberley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/04/2022

## Practical info

- Postcode: GU16 7ER
- Registered manager: Kane, Claire
- Local authority: Surrey
- Region: South East
- City: Camberley
- Last CQC check: 28/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-10
- Finding
  - Supporting people to eat and drink enough; working with other agencies; supporting people to live healthier lives
  - Published: 2022-05-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-10

### Other

- Finding
  - Evidence: Medicines were audited regularly by the registered manager with MAR checks and staff competency assessments.
  - Published: 2022-05-10
- Finding
  - Evidence: Staff demonstrated exemplary cultural competency, including learning phrases in a service user's preferred language.
  - Published: 2022-05-10
- Finding
  - Evidence: Families had real-time access to care records via an electronic app, promoting transparency and engagement.
  - Published: 2022-05-10
- Finding
  - Evidence: Registered manager demonstrated strong leadership, regulatory awareness and proactive engagement with people, relatives and health professionals.
  - Published: 2022-05-10
- Finding
  - Evidence: Person-centred care plans included background history, communication needs, nutritional support and individual goals.
  - Published: 2022-05-10
- Finding
  - Evidence: Comprehensive induction aligned to the Care Certificate, with ongoing supervision, appraisal and competency spot checks.
  - Published: 2022-05-10
- Finding
  - Evidence: Robust pre-employment and DBS recruitment checks were in place for all staff.
  - Published: 2022-05-10
- Finding
  - Evidence: People felt safe with staff and reported consistent, timely care visits supported by an electronic monitoring system.
  - Published: 2022-05-10
- **record_keeping** _(minor)_
  - Evidence: During the inspection we saw documentation that required further clarifying detail, regarding who was responsible for medicine administration and when.
  - Published: 2022-05-10

### responsive

- Finding
  - Improving care quality in response to complaints or concerns; End of life care and support
  - Published: 2022-05-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-10
- Finding
  - Using medicines safely
  - Published: 2022-05-10
- Finding
  - Staffing and recruitment
  - Published: 2022-05-10
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-05-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-10

### well_led

- Finding
  - Duty of candour; continuous learning and improving care; working in partnership with others
  - Published: 2022-05-10
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-05-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11189306576

HomeCare Compass is an independent guide and is not affiliated with the CQC.