# Alina Homecare - Cambridge

*Operated by Alina Homecare Services Limited.*

Alina Homecare - Cambridge is a CQC-regulated home-care agency in Cambridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/02/2023

## Practical info

- Postcode: CB24 9LQ
- Registered manager: Fiveash, Tara
- Local authority: Cambridgeshire
- Region: East
- City: Cambridge
- Last CQC check: 24/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Responsive complaints handling with concerns analysed for trends and acted upon before escalation.
  - Published: 2023-02-24
- Finding
  - Evidence: Robust staff recruitment, induction and ongoing training including Mental Capacity Act and Care Certificate standards.
  - Published: 2023-02-24
- Finding
  - Evidence: Good multi-agency working with health professionals, SALTs, social workers and safeguarding authorities.
  - Published: 2023-02-24
- Finding
  - Evidence: Open and honest leadership culture with prompt responses to incidents, effective duty of candour, and learning from near misses.
  - Published: 2023-02-24
- Finding
  - Evidence: Person-centred care approach promoting independence, dignity, choice and control in all aspects of daily living.
  - Published: 2023-02-24
- Finding
  - Evidence: Effective infection prevention and control measures with up-to-date training and appropriate use of PPE.
  - Published: 2023-02-24
- Finding
  - Evidence: Strong safeguarding culture with staff trained to recognise and report abuse and working effectively with other agencies.
  - Published: 2023-02-24
- Finding
  - Evidence: Consistent and knowledgeable staff team who knew people exceptionally well and responded to their individual needs and wishes.
  - Published: 2023-02-24
- **governance** _(minor)_
  - Evidence: one person's MAR charts lacked detail about how a medicine had to be administered...Audits included these subjects, but had not identified the issues.
  - Published: 2023-02-24
- **record_keeping** _(minor)_
  - Evidence: Risks assessments were in place but had not always been recorded as being reviewed following incidents.
  - Published: 2023-02-24
- **medication_management** _(minor)_
  - Evidence: where people needed medicines administered in a specific way and time, there was no guidance on the medicines administration records (MAR).
  - Published: 2023-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11187712287

HomeCare Compass is an independent guide and is not affiliated with the CQC.