# Helping Hands Bolton

*Operated by Midshires Care Limited.*

Helping Hands Bolton is a CQC-regulated home-care agency in Bolton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/10/2022

## Practical info

- Postcode: BL1 8PB
- Registered manager: Mushayahama, Jacqueline
- Local authority: Bolton
- Region: North West
- City: Bolton
- Last CQC check: 01/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-10-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-01

### Other

- Finding
  - Evidence: Open and honest culture with approachable, supportive management and good communication with families.
  - Published: 2022-10-01
- Finding
  - Evidence: Effective governance and auditing systems providing clear oversight, with regular spot checks and welfare calls.
  - Published: 2022-10-01
- Finding
  - Evidence: Accessible Information Standard followed, with care plans available in alternative formats including Braille.
  - Published: 2022-10-01
- Finding
  - Evidence: People treated with dignity, respect and kindness; equality and diversity respected.
  - Published: 2022-10-01
- Finding
  - Evidence: Staff followed MCA principles, encouraging choice and least restrictive practice.
  - Published: 2022-10-01
- Finding
  - Evidence: Thorough needs assessments and person-centred care plans developed with people and relatives.
  - Published: 2022-10-01
- Finding
  - Evidence: Safe recruitment practices including DBS checks and structured induction with shadowing.
  - Published: 2022-10-01
- Finding
  - Evidence: Safe medicines management with dedicated medicines training and competency assessments.
  - Published: 2022-10-01

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-01
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-01
- Finding
  - Using medicines safely
  - Published: 2022-10-01
- Finding
  - Staffing and recruitment
  - Published: 2022-10-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-01

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-10-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
  - Published: 2022-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11187458388

HomeCare Compass is an independent guide and is not affiliated with the CQC.