# Eternity Care Ltd

Eternity Care Ltd is a CQC-regulated home-care agency in Chester Le Street.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/08/2023

## Practical info

- Postcode: DH3 2PG
- Registered manager: Munesu, Hannah
- Local authority: Gateshead
- Region: North East
- City: Chester Le Street
- Last CQC check: 22/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with external professionals and healthcare agencies.
  - Published: 2023-08-22
- Finding
  - Evidence: Positive open culture with staff feeling valued and feedback actively sought and acted upon.
  - Published: 2023-08-22
- Finding
  - Evidence: Registered manager was a visible presence and maintained regular face-to-face contact with people.
  - Published: 2023-08-22
- Finding
  - Evidence: Effective governance systems including audits and checks were in place to monitor and improve standards.
  - Published: 2023-08-22
- Finding
  - Evidence: Care was personalised with people and relatives actively involved in care planning and review.
  - Published: 2023-08-22
- Finding
  - Evidence: Staff received regular training, supervision and appraisal supporting professional development.
  - Published: 2023-08-22
- Finding
  - Evidence: Medicines management systems were in place and infection prevention and control was effective.
  - Published: 2023-08-22
- Finding
  - Evidence: People felt safe and staff were described as gentle, well-trained and respectful.
  - Published: 2023-08-22
- **missed_or_late_visits** _(minor)_
  - Evidence: Some people gave us examples of staff arriving late. We spoke with the registered manager about this, who said they would review how rotas were monitored to reduce the risk of late calls.
  - Published: 2023-08-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11183183413

HomeCare Compass is an independent guide and is not affiliated with the CQC.