# Domiciliary Care Staffordshire

*Operated by Achieve Together Limited.*

Domiciliary Care Staffordshire is a CQC-regulated home-care agency in Stoke-on-trent.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/08/2023

## Practical info

- Postcode: ST8 6DR
- Registered manager: Bracegirdle, Kerry
- Local authority: Staffordshire
- Region: West Midlands
- City: Stoke-on-trent
- Last CQC check: 19/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-19
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-19
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-19
- Finding
  - Staff support, training, skills and experience
  - Published: 2023-08-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-19

### Other

- Finding
  - Evidence: Staff felt supported by management and were aware of whistleblowing policies.
  - Published: 2023-08-19
- Finding
  - Evidence: The service worked effectively in partnership with other health and social care organisations.
  - Published: 2023-08-19
- Finding
  - Evidence: People had individual communication plans and care plans available in easy-read format.
  - Published: 2023-08-19
- Finding
  - Evidence: A culture of learning from incidents was embedded, with learning shared across staff.
  - Published: 2023-08-19
- Finding
  - Evidence: Staff received person-specific training including positive behaviour support tailored to individuals.
  - Published: 2023-08-19
- Finding
  - Evidence: People and relatives were actively involved in care planning, reviews and multi-disciplinary meetings.
  - Published: 2023-08-19
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references were in place.
  - Published: 2023-08-19
- Finding
  - Evidence: Medicines were safely managed by trained staff with robust protocols and regular audits.
  - Published: 2023-08-19

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-19
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-08-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-19
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-19
- Finding
  - Using medicines safely
  - Published: 2023-08-19
- Finding
  - Staffing and recruitment
  - Published: 2023-08-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-19
- Finding
  - Continuous learning and improving care; engaging and involving people using the service
  - Published: 2023-08-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-19
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11177201087

HomeCare Compass is an independent guide and is not affiliated with the CQC.