# Connect Care And Support (CC&S) Manchester

*Operated by Connect Care Consultancy Ltd.*

Connect Care And Support (CC&S) Manchester is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/01/2023

## Practical info

- Postcode: M22 5TG
- Registered manager: Mabu-Ngwashi, Nya
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 19/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Cultural and religious preferences consistently respected; staff promoted equality and diversity in all aspects of care.
  - Published: 2023-01-19
- Finding
  - Evidence: Effective complaints handling with lessons learned shared across the whole team.
  - Published: 2023-01-19
- Finding
  - Evidence: Person-centred culture promoted by an accessible, reflective registered manager who led by example.
  - Published: 2023-01-19
- Finding
  - Evidence: Staff competency checks, continual supervision, appraisal and recognition of good practice embedded in service culture.
  - Published: 2023-01-19
- Finding
  - Evidence: Strong multi-disciplinary working praised by external professionals: 'they are currently the best provider I have worked with.'
  - Published: 2023-01-19
- Finding
  - Evidence: Personalised, holistic care and support plans co-produced with people, families and external professionals, reviewed regularly.
  - Published: 2023-01-19
- Finding
  - Evidence: Electronic Call Monitoring system enabled real-time monitoring of care calls and timely performance reporting.
  - Published: 2023-01-19
- Finding
  - Evidence: Comprehensive pre-admission assessments ensured known risks were identified early and appropriate management plans put in place.
  - Published: 2023-01-19
- Finding
  - Evidence: Robust safeguarding framework with staff knowledgeable about recognising and responding to abuse; people felt safe and secure in their own homes.
  - Published: 2023-01-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11175133135

HomeCare Compass is an independent guide and is not affiliated with the CQC.