# SeaShell (Epping Forest & Harlow)

*Operated by SeaShell Care Limited.*

SeaShell (Epping Forest & Harlow) is a CQC-regulated home-care agency in Epping.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/09/2022

## Practical info

- Postcode: CM16 4BZ
- Local authority: Essex
- Region: East
- City: Epping
- Last CQC check: 23/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-23
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-09-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-23

### Other

- Finding
  - Evidence: Relative reported staff always turn up on time with no missed or late visits
  - Published: 2022-09-23
- Finding
  - Evidence: Effective quality audit systems including daily notes audits
  - Published: 2022-09-23
- Finding
  - Evidence: Visible, approachable registered manager promoting a person-centred culture
  - Published: 2022-09-23
- Finding
  - Evidence: Effective complaints policy with monthly audits and lessons learned shared
  - Published: 2022-09-23
- Finding
  - Evidence: Detailed, personalised support plans reviewed regularly with family and professional involvement
  - Published: 2022-09-23
- Finding
  - Evidence: Safe recruitment with DBS checks and robust induction including shadowing
  - Published: 2022-09-23
- Finding
  - Evidence: Staff received appropriate training, induction including the Care Certificate, and ongoing supervision and spot checks
  - Published: 2022-09-23
- Finding
  - Evidence: Positive feedback from people and relatives, with staff described as kind, considerate and going above and beyond
  - Published: 2022-09-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-23
- Finding
  - Using medicines safely
  - Published: 2022-09-23
- Finding
  - Staffing and recruitment
  - Published: 2022-09-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-23

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-09-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-23
- Finding
  - Managers and staff clear about roles, quality performance, risks, regulatory requirements and duty of candour
  - Published: 2022-09-23
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-09-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11170614974

HomeCare Compass is an independent guide and is not affiliated with the CQC.