# Destiny Intergrated Care Cambridge Branch

*Operated by Destiny Intergrated Care Limited.*

Destiny Intergrated Care Cambridge Branch is a CQC-regulated home-care agency in Cambridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/07/2023

## Practical info

- Postcode: CB23 6DP
- Registered manager: Smith, Lisa
- Local authority: Cambridgeshire
- Region: East
- City: Cambridge
- Last CQC check: 22/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Specialist training provided for autism, learning disabilities, effective communication and diabetes care.
  - Published: 2023-07-22
- Finding
  - Evidence: Incident learning was shared across the staff team through supervisions, team meetings and handovers.
  - Published: 2023-07-22
- Finding
  - Evidence: People and relatives were regularly involved in care planning and quality assurance.
  - Published: 2023-07-22
- Finding
  - Evidence: Strong positive culture led by the registered manager, with open reporting and swift action on concerns.
  - Published: 2023-07-22
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks, employment references and identity verification.
  - Published: 2023-07-22
- Finding
  - Evidence: Effective multi-agency working with GPs, social workers, dieticians, SALTs and occupational therapists.
  - Published: 2023-07-22
- Finding
  - Evidence: Staff promoted people's equality, diversity and independence, adapting communication methods to individual needs.
  - Published: 2023-07-22
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible.
  - Published: 2023-07-22
- Finding
  - Evidence: Staff were well-trained in safeguarding, medicines administration and infection prevention and control, with competency regularly assessed.
  - Published: 2023-07-22
- **record_keeping** _(minor)_
  - Evidence: staff were reminded to include a detailed account of their care call visits... reminding staff to always keep accurate and detailed documentation.
  - Published: 2023-07-22
- **governance** _(moderate)_
  - Evidence: The provider's medicines administration audits had not identified this omission... these areas should have had better oversight.
  - Published: 2023-07-22
- **care_planning** _(minor)_
  - Evidence: other records including the use of moving and handling equipment lacked detail... The lack of detail in some people's care plans about how independence would be promoted created a risk that opportunities to improve independence could be missed.
  - Published: 2023-07-22
- **medication_management** _(moderate)_
  - Evidence: not all people's medicines administration records (MARs) were complete or accurate. Where people were supported with medicines that had to be administered in a specific way, staff had not recorded when and how they had administered this medicine.
  - Published: 2023-07-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11170126901

HomeCare Compass is an independent guide and is not affiliated with the CQC.