# Hope Homecare Services Limited

Hope Homecare Services Limited is a CQC-regulated home-care agency in Harlow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 05/03/2022

## Practical info

- Postcode: CM19 5QE
- Registered manager: Maimbolwa, Gail
- Local authority: Essex
- Region: East
- City: Harlow
- Last CQC check: 05/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-25
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-03-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-25

### Other

- Finding
  - Evidence: Good infection prevention and control practice with PPE prompts and training
  - Published: 2022-03-25
- Finding
  - Evidence: Advance statement completed capturing person's end-of-life preferences, wishes, beliefs and values
  - Published: 2022-03-25
- Finding
  - Evidence: Quarterly quality monitoring phone calls by someone not directly involved in care to encourage honest feedback
  - Published: 2022-03-25
- Finding
  - Evidence: Positive staff culture; staff felt well supported by manager and office team
  - Published: 2022-03-25
- Finding
  - Evidence: Regular supervision, annual appraisals, spot checks and competency checks for staff
  - Published: 2022-03-25
- Finding
  - Evidence: Electronic system alerted office staff if a visit had not been made within 15 minutes of the scheduled time; no missed visits found
  - Published: 2022-03-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-25
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-03-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-25
- Finding
  - Using medicines safely
  - Published: 2022-03-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-25
- Finding
  - Staffing and recruitment
  - Published: 2022-03-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-25
- Finding
  - Continuous learning and improving care
  - Published: 2022-03-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-03-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-03-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11164398275

HomeCare Compass is an independent guide and is not affiliated with the CQC.