# New Dawn Healthcare - Unit 18 Blackheath Business Centre

*Operated by New Dawn Healthcare & Employment Limited.*

New Dawn Healthcare - Unit 18 Blackheath Business Centre is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 03/12/2022

## Practical info

- Postcode: SE10 8BA
- Registered manager: Laika, Betty
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 03/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-03

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-03

### Other

- Finding
  - Evidence: People's communication needs were assessed and documented in line with the Accessible Information Standard.
  - Published: 2022-12-03
- Finding
  - Evidence: Care plans included information about other health and social care professionals involved in people's care.
  - Published: 2022-12-03
- Finding
  - Evidence: The provider understood their duty of candour and notified appropriate agencies when things went wrong.
  - Published: 2022-12-03
- Finding
  - Evidence: Staff had access to appropriate PPE to help prevent the spread of infection.
  - Published: 2022-12-03
- Finding
  - Evidence: Staff received safeguarding training and understood how to report concerns; safeguarding was discussed during staff meetings.
  - Published: 2022-12-03
- Finding
  - Evidence: Staff were kind and caring; relatives described them as 'like fresh air' and noted they had developed good long-term relationships with people.
  - Published: 2022-12-03
- Finding
  - Evidence: Recruitment procedures were robust, with authenticated references, proof of identity, right to work checks and DBS checks obtained for all staff.
  - Published: 2022-12-03
- **leadership** _(critical)_
  - Evidence: The provider was not operating in line with their registration...the NI informed us they were not at the registered location as they had moved offices. They had not informed CQC.
  - Published: 2022-12-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-03
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-12-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-03
- Finding
  - Staffing and recruitment
  - Published: 2022-12-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-03
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-12-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-03
- Finding
  - Continuous learning and improving care
  - Published: 2022-12-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-111622726

HomeCare Compass is an independent guide and is not affiliated with the CQC.