# Everyday Recruitment Agency Limited

Everyday Recruitment Agency Limited is a CQC-regulated home-care agency in Chichester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/09/2021

## Practical info

- Postcode: PO20 0QE
- Registered manager: Theedom, Karen
- Local authority: West Sussex
- Region: South East
- City: Chichester
- Last CQC check: 02/Sep/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-01-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-01-12

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-01-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-12

### Other

- Finding
  - Evidence: The service demonstrated the principles of Right support, right care, right culture for people with learning disabilities
  - Published: 2022-01-12
- Finding
  - Evidence: Staff felt valued and supported by the registered manager, describing them as approachable and excellent
  - Published: 2022-01-12
- Finding
  - Evidence: The service worked effectively in partnership with external health and social care professionals
  - Published: 2022-01-12
- Finding
  - Evidence: Staff supported people with communication needs, including sign language and assistive technology
  - Published: 2022-01-12
- Finding
  - Evidence: Quality assurance systems had been updated to improve managerial oversight, with data analysed to identify themes and trends
  - Published: 2022-01-12
- Finding
  - Evidence: People and relatives described staff as kind, caring and polite, with staff knowing people well
  - Published: 2022-01-12
- Finding
  - Evidence: Care and support plans were person-centred, promoted independence and provided detailed guidance for staff
  - Published: 2022-01-12
- Finding
  - Evidence: Staff completed training tailored to the specific needs of people supported, including dementia, PEG, and seizure management
  - Published: 2022-01-12

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-12
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-01-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-01-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-12
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-12
- Finding
  - Staffing and recruitment
  - Published: 2022-01-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-12
- Finding
  - Using medicines safely
  - Published: 2022-01-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-12

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-01-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-01-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-01-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-01-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-111602943

HomeCare Compass is an independent guide and is not affiliated with the CQC.