# Carers Trust Epping, Havering, Harlow and Redbridge (TuVida)

*Operated by East Midlands Crossroads-Caring For Carers.*

Carers Trust Epping, Havering, Harlow and Redbridge (TuVida) is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/12/2022

## Practical info

- Postcode: RM6 4YG
- Registered manager: Taylor, Andrew
- Local authority: Redbridge
- Region: London
- City: Romford
- Last CQC check: 07/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Inclusive support for people with protected characteristics including LGBT+ inclusive language and transgender-affirming care plans
  - Published: 2022-12-07
- Finding
  - Evidence: Positive outcomes for people including transitions to employment, education, increased independence and community access
  - Published: 2022-12-07
- Finding
  - Evidence: Values-based recruitment and high staff retention underpinned by a culture of Care, Compassion, Competence, Communication, Courage and Commitment
  - Published: 2022-12-07
- Finding
  - Evidence: Strong governance with weekly, monthly and quarterly audits aligned to regulatory responsibilities and CQC KLOEs
  - Published: 2022-12-07
- Finding
  - Evidence: Robust safeguarding systems with staff demonstrating clear understanding of internal and external reporting responsibilities
  - Published: 2022-12-07
- Finding
  - Evidence: Innovative communication support including AAC devices, BSL emergency services, accessible website for autistic users and spoken-word social media
  - Published: 2022-12-07
- Finding
  - Evidence: Person-centred care plans covering personalities, interests, hobbies and preferences with ongoing review processes
  - Published: 2022-12-07
- Finding
  - Evidence: 100% staff training completion with mandatory and specialist training including learning disabilities, autism, epilepsy and STOMP
  - Published: 2022-12-07
- Finding
  - Evidence: Strong cultural competency with deliberate matching of staff to people by ethnicity, language and cultural background including religious needs
  - Published: 2022-12-07
- Finding
  - Evidence: Consistent long-term care workers who knew people well, fostering trust and enabling independence growth over many years
  - Published: 2022-12-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11148100296

HomeCare Compass is an independent guide and is not affiliated with the CQC.