# Hayes Staff Recruitment Limited

Hayes Staff Recruitment Limited is a CQC-regulated home-care agency in Uxbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 23/11/2022

## Practical info

- Postcode: UB8 1SZ
- Registered manager: O'Brien, Emma
- Local authority: Hillingdon
- Region: London
- City: Uxbridge
- Last CQC check: 23/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2022-11-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-23
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-23
- Finding
  - Supporting people to eat and drink enough with choice of a balanced diet
  - Published: 2022-11-23
- Finding
  - Staff skills, knowledge and experience
  - Published: 2022-11-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-23

### Other

- Finding
  - Evidence: Effective partnership working with a wide range of professionals including OTs, dieticians, SaLT, GPs and learning disability services
  - Published: 2022-11-23
- Finding
  - Evidence: Regular six-monthly anonymous questionnaires and three-monthly phone calls to gather feedback and drive improvement
  - Published: 2022-11-23
- Finding
  - Evidence: Recognition award scheme involving service users and families to celebrate outstanding staff practice
  - Published: 2022-11-23
- Finding
  - Evidence: Staff trained in specialist equipment (suction machines, PEG feeding, vibration vests) minimising hospital admissions
  - Published: 2022-11-23
- Finding
  - Evidence: Exceptional outcomes evidenced including supporting a person to overcome agoraphobia and another to transition to supported living
  - Published: 2022-11-23
- Finding
  - Evidence: Outstanding MCA documentation and staff understanding, empowering people to make their own decisions
  - Published: 2022-11-23
- Finding
  - Evidence: Very low staff turnover providing continuity of care; staff always on time and staying the allocated amount of time
  - Published: 2022-11-23
- Finding
  - Evidence: Comprehensive, up-to-date risk assessments covering a wide range of activities, behaviours and elements of care
  - Published: 2022-11-23
- Finding
  - Evidence: Staff matched with people taking into account specific cultural and religious needs, with consistent and reliable care delivery
  - Published: 2022-11-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-23
- Finding
  - Using medicines safely
  - Published: 2022-11-23
- Finding
  - Staffing and recruitment
  - Published: 2022-11-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-23

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-11-23
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-11-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-23
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; promoting a positive culture
  - Published: 2022-11-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11146468347

HomeCare Compass is an independent guide and is not affiliated with the CQC.