# Bluebird Care Northallerton Thirsk & Catterick

*Operated by SH&B Limited.*

Bluebird Care Northallerton Thirsk & Catterick is a CQC-regulated home-care agency in Northallerton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/12/2023

## Practical info

- Postcode: DL7 9QJ
- Registered manager: Smith, Lauren
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Northallerton
- Last CQC check: 15/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives kept informed via newsletters, app access and regular office check-in calls
  - Published: 2023-12-15
- Finding
  - Evidence: Complaints and concerns effectively managed with lessons learned and action taken
  - Published: 2023-12-15
- Finding
  - Evidence: People and relatives praised staff as kind, caring, efficient and punctual
  - Published: 2023-12-15
- Finding
  - Evidence: Effective partnership working with external professionals including district nurses, OTs and GPs
  - Published: 2023-12-15
- Finding
  - Evidence: Staff received regular supervisions, appraisals and spot checks; positive staff morale reported
  - Published: 2023-12-15
- Finding
  - Evidence: Robust quality assurance including audits of records, incidents, medicines, finances and staff performance
  - Published: 2023-12-15
- Finding
  - Evidence: Medicines management was safe with trained staff and annual competency observations
  - Published: 2023-12-15
- Finding
  - Evidence: People received weekly rotas in advance, supporting predictability and person-centred care
  - Published: 2023-12-15
- Finding
  - Evidence: No missed care calls reported; online monitoring systems alert management if staff are running late
  - Published: 2023-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1113765855

HomeCare Compass is an independent guide and is not affiliated with the CQC.