# Gatekeepers Care Solutions

*Operated by Gatekeepers Care Solutions Ltd.*

Gatekeepers Care Solutions is a CQC-regulated home-care agency in Luton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2023

## Practical info

- Postcode: LU2 0JG
- Registered manager: Owusu, Patience
- Local authority: Luton
- Region: East
- City: Luton
- Last CQC check: 11/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-11

### Other

- Finding
  - Evidence: Transparent communication with relatives including sharing daily records.
  - Published: 2023-05-11
- Finding
  - Evidence: Good partnership working with health professionals and community organisations.
  - Published: 2023-05-11
- Finding
  - Evidence: Registered manager maintained a positive, open culture and responded proactively to feedback and improvement areas.
  - Published: 2023-05-11
- Finding
  - Evidence: Staff promoted people's independence, privacy and dignity effectively.
  - Published: 2023-05-11
- Finding
  - Evidence: Person-centred approach with people and relatives involved in care planning and day-to-day decision making.
  - Published: 2023-05-11
- Finding
  - Evidence: Thorough induction process and regular competency checks for staff.
  - Published: 2023-05-11
- Finding
  - Evidence: Sufficient staffing levels with staff always arriving on time and staying for the full duration of visits.
  - Published: 2023-05-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-05-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-11
- Finding
  - Using medicines safely
  - Published: 2023-05-11
- Finding
  - Staffing and recruitment
  - Published: 2023-05-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11129098091

HomeCare Compass is an independent guide and is not affiliated with the CQC.