# Finchwood Care Limited

Finchwood Care Limited is a CQC-regulated home-care agency in Woking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/09/2022

## Practical info

- Postcode: GU21 5EN
- Registered manager: Troubridge, Alison
- Local authority: Surrey
- Region: South East
- City: Woking
- Last CQC check: 27/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-01
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-11-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-01

### Other

- Finding
  - Evidence: Approachable management and good communication with families
  - Published: 2022-11-01
- Finding
  - Evidence: Strong quality monitoring including internal audits, regional quality manager audits and external care consultancy assessment
  - Published: 2022-11-01
- Finding
  - Evidence: Effective working relationships with GPs, district nurses and occupational therapists
  - Published: 2022-11-01
- Finding
  - Evidence: Religious and cultural needs respected (e.g. matching care worker by faith)
  - Published: 2022-11-01
- Finding
  - Evidence: Person-centred care plans regularly reviewed and accessible via app
  - Published: 2022-11-01
- Finding
  - Evidence: Regular supervision and staff feel valued, with Carer of the Month recognition
  - Published: 2022-11-01
- Finding
  - Evidence: Comprehensive induction, ongoing training and support to work towards qualifications such as NVQ3
  - Published: 2022-11-01
- Finding
  - Evidence: Safe medicines management with monthly audits and competency assessments
  - Published: 2022-11-01
- Finding
  - Evidence: Robust recruitment procedures including DBS checks and references
  - Published: 2022-11-01
- Finding
  - Evidence: Reliable service with good staff timekeeping monitored via an app
  - Published: 2022-11-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-01
- Finding
  - End of life care and support
  - Published: 2022-11-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-01
- Finding
  - Using medicines safely
  - Published: 2022-11-01
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-11-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-01
- Finding
  - Staffing and recruitment
  - Published: 2022-11-01

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2022-11-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-11-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11128655085

HomeCare Compass is an independent guide and is not affiliated with the CQC.