# People in Action Domiciliary Care - Warwickshire and Coventry

*Operated by People in Action.*

People in Action Domiciliary Care - Warwickshire and Coventry is a CQC-regulated home-care agency in Nuneaton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/06/2019

## Practical info

- Postcode: CV10 7SD
- Local authority: Warwickshire
- Region: West Midlands
- City: Nuneaton
- Last CQC check: 07/Jun/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-07
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2019-06-07

### effective

- Finding
  - Staff working together and with other agencies to provide consistent, effective, timely support
  - Published: 2019-06-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-07

### Other

- Finding
  - Evidence: Accessible senior management and visible trustee engagement supporting staff wellbeing and open culture.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong community involvement; provider promoted independence and life skills development including bus passes and employment activities.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints process adapted for people with communication needs including easy read formats and Makaton.
  - Published: 2021-10-30
- Finding
  - Evidence: Flexible staffing rota minimising use of agency staff and maintaining continuity of care.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred support plans written in personalised way covering life history, preferences, and communication needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Mental Capacity Act training undertaken by all staff with appropriate assessments and best interest decisions documented.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective staff induction including Care Certificate, regular supervision every three months, and up-to-date training records.
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough pre-employment checks including DBS and references completed before staff commence work.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medication management with MAR sheet monitoring, competency checks, and PRN protocols in place.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and comfortable with support workers; safeguarding procedures well understood and applied.
  - Published: 2021-10-30
- **staff_competency** _(minor)_
  - Evidence: One relative referred to some support workers lack of knowledge of the care and support needed by their relative on that day said "they're supposed to look in the diary but they don't seem to bother".
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: We reviewed the responses received from the last questionnaires issued and identified that there had been a low percentage returned.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: The process although flexible to the needs of the people was a manual system which created additional work for service managers and potential delays.
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: Half of the relatives we spoke with also made reference to the lack of regular involvement with the support plans.
  - Published: 2021-10-30
- **care_planning** _(minor)_
  - Evidence: A person we spoke with confirmed knowledge of a support plan but commented. "I've not seen it and they don't tell me about it".
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-07
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-07
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-111132885

HomeCare Compass is an independent guide and is not affiliated with the CQC.