# Combined Care Services

*Operated by Mrs Gemma Louise Rhodes.*

Combined Care Services is a CQC-regulated home-care agency in Wigan.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/08/2022

## Practical info

- Postcode: WN2 5YN
- Local authority: Wigan
- Region: North West
- City: Wigan
- Last CQC check: 06/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-06
- Finding
  - Respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-06
- Finding
  - Ensuring people are well treated and supported
  - Published: 2022-08-06

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-06
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-06

### Other

- Finding
  - Evidence: Partnership working with local authorities and health teams
  - Published: 2022-08-06
- Finding
  - Evidence: Positive staff culture with supportive and approachable registered manager
  - Published: 2022-08-06
- Finding
  - Evidence: Quality monitoring through audits, spot checks, surveys and competency assessments
  - Published: 2022-08-06
- Finding
  - Evidence: Positive feedback from people and relatives about kind, caring and dignified staff
  - Published: 2022-08-06
- Finding
  - Evidence: Person-centred care plans capturing life history, hobbies and interests
  - Published: 2022-08-06
- Finding
  - Evidence: Staff understood and applied MCA principles and obtained signed consent
  - Published: 2022-08-06
- Finding
  - Evidence: Staff received appropriate training, induction and supervision
  - Published: 2022-08-06
- Finding
  - Evidence: MAR charts and cream charts completed accurately with medication training and spot checks
  - Published: 2022-08-06
- Finding
  - Evidence: Adequate PPE and routine COVID-19 testing carried out by staff
  - Published: 2022-08-06
- Finding
  - Evidence: Risk assessments in place covering nutrition, skin, mobility and living environment
  - Published: 2022-08-06
- Finding
  - Evidence: Safe recruitment processes including DBS checks, references and interviews
  - Published: 2022-08-06

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-06

### safe

- Finding
  - Using medicines safely
  - Published: 2022-08-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-08-06
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2022-08-06
- Finding
  - Staffing and recruitment
  - Published: 2022-08-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-06
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-06
- Finding
  - Continuous learning and improving care; Engaging and involving people using the service, the public and staff
  - Published: 2022-08-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11095340991

HomeCare Compass is an independent guide and is not affiliated with the CQC.