# Harrogate Homecare Limited

Harrogate Homecare Limited is a CQC-regulated home-care agency in Harrogate.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/03/2020

## Practical info

- Postcode: HG1 4HN
- Registered manager: Rodgers, Tracey
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Harrogate
- Last CQC check: 10/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-03-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-03-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-03-10
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2020-03-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-03-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-03-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-03-10

### Other

- Finding
  - Evidence: No formal complaints had been received; issues raised were resolved promptly through discussion with the management team.
  - Published: 2021-01-27
- Finding
  - Evidence: The provider was working towards ISO:9001 accreditation and mapping evidence against the fundamental standards under the Care Act 2014.
  - Published: 2021-01-27
- Finding
  - Evidence: Quality assurance systems included annual surveys (79% response rate, 98% satisfaction), health and safety audits and regular care plan reviews.
  - Published: 2021-01-27
- Finding
  - Evidence: The registered manager maintained close daily involvement; people, relatives and staff all described her as approachable, supportive and passionate.
  - Published: 2021-01-27
- Finding
  - Evidence: Flexible, person-centred care planning allowed people to adjust their care packages at short notice, including times, days and visit lengths.
  - Published: 2021-01-27
- Finding
  - Evidence: Individual staff held lead roles in dementia care, palliative care, health and safety and quality assurance to drive continuous improvement.
  - Published: 2021-01-27
- Finding
  - Evidence: Staff undertook joint simulation-based training with other health and social care professionals, including palliative care and crisis management.
  - Published: 2021-01-27
- Finding
  - Evidence: Effective communication systems kept all staff and managers informed about people's changing care needs in a timely way.
  - Published: 2021-01-27
- Finding
  - Evidence: Safe recruitment practices were followed, including DBS checks, satisfactory references and a signed suitability statement before employment.
  - Published: 2021-01-27
- Finding
  - Evidence: People consistently reported being treated with dignity and respect, and spoke highly of care workers' kindness, patience and compassion.
  - Published: 2021-01-27
- **medication_management** _(minor)_
  - Evidence: we identified this does not comply with the basic principles of the safe administration of medicines and we have asked the manager to review the use of this form.
  - Published: 2021-01-27

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-03-10
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2020-03-10
- Finding
  - Meeting people's communication needs
  - Published: 2020-03-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2020-03-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2020-03-10
- Finding
  - Using medicines safely
  - Published: 2020-03-10
- Finding
  - Staffing and recruitment
  - Published: 2020-03-10
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2020-03-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-03-10

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2020-03-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2020-03-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-03-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-110933686

HomeCare Compass is an independent guide and is not affiliated with the CQC.