# Care 4 You Direct Limited

*Operated by Care4You Direct Limited.*

Care 4 You Direct Limited is a CQC-regulated home-care agency in Hitchin.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/08/2022

## Practical info

- Postcode: SG5 1RT
- Registered manager: Garikayi, Sekai
- Local authority: Hertfordshire
- Region: East
- City: Hitchin
- Last CQC check: 17/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-11-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-11-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-11-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-11-15
- Finding
  - Supporting people to eat and drink enough; working with other agencies; supporting people to live healthier lives
  - Published: 2024-11-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-11-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-11-15

### Other

- Finding
  - Evidence: 24-hour on-call service and emergency cover arrangements were in place.
  - Published: 2024-11-15
- Finding
  - Evidence: Learning from incidents was shared with staff through updates, meetings and group supervisions.
  - Published: 2024-11-15
- Finding
  - Evidence: Effective multi-disciplinary working with social work teams, community nurses, OTs, GPs and other professionals.
  - Published: 2024-11-15
- Finding
  - Evidence: Provider demonstrated clear understanding of Duty of Candour and promoted an open, honest culture.
  - Published: 2024-11-15
- Finding
  - Evidence: Management team conducted unannounced spot checks working alongside care workers to monitor quality.
  - Published: 2024-11-15
- Finding
  - Evidence: Strong person-centred culture with care workers praised for kindness, dignity and going above and beyond.
  - Published: 2024-11-15
- Finding
  - Evidence: Comprehensive induction process with shadow shifts before unsupervised working.
  - Published: 2024-11-15
- Finding
  - Evidence: Care workers received appropriate medicines training with competency assessments conducted post-training.
  - Published: 2024-11-15

### responsive

- Finding
  - End of life care and support
  - Published: 2024-11-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-11-15
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2024-11-15
- Finding
  - Meeting people's communication needs
  - Published: 2024-11-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-11-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-11-15
- Finding
  - Preventing and controlling infection
  - Published: 2024-11-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-11-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-11-15
- Finding
  - Using medicines safely
  - Published: 2024-11-15
- Finding
  - Staffing and recruitment
  - Published: 2024-11-15

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2024-11-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-11-15
- Finding
  - Promoting a positive culture; duty of candour
  - Published: 2024-11-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-11-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11092209660

HomeCare Compass is an independent guide and is not affiliated with the CQC.