# Rising Care Services Ltd

Rising Care Services Ltd is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 27/08/2022

## Practical info

- Postcode: LE19 1SY
- Registered manager: Samvura, Odell
- Local authority: Leicestershire
- Region: East Midlands
- City: Leicester
- Last CQC check: 27/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; respecting privacy, dignity and independence
  - Published: 2022-09-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-22
- Finding
  - Staff working with other agencies; supporting access to healthcare services
  - Published: 2022-09-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-22

### Other

- Finding
  - Evidence: Registered manager was responsive to inspection findings and committed to improvement
  - Published: 2022-09-22
- Finding
  - Evidence: Service worked closely with healthcare professionals and the local authority
  - Published: 2022-09-22
- Finding
  - Evidence: Structured induction, training, supervision, appraisal and competency spot checks for staff
  - Published: 2022-09-22
- Finding
  - Evidence: Medicines were safely managed with PRN protocols in place
  - Published: 2022-09-22
- Finding
  - Evidence: Robust infection prevention and control measures, including PPE and COVID-19 testing
  - Published: 2022-09-22
- Finding
  - Evidence: Staff were safely recruited with appropriate pre-employment and DBS checks
  - Published: 2022-09-22
- Finding
  - Evidence: People reported feeling safe and protected from abuse and avoidable harm
  - Published: 2022-09-22
- Finding
  - Evidence: Care workers were kind, caring and treated people with dignity and respect
  - Published: 2022-09-22

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-22
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-09-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-22
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-09-22
- Finding
  - Staffing and recruitment
  - Published: 2022-09-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-22

### well_led

- Finding
  - Duty of candour
  - Published: 2022-09-22
- Finding
  - Working in partnership with others
  - Published: 2022-09-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-22
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2022-09-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11087017134

HomeCare Compass is an independent guide and is not affiliated with the CQC.