# Gill Healthcare Keighley

*Operated by Gill Healthcare Limited.*

Gill Healthcare Keighley is a CQC-regulated home-care agency in Keighley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 23/08/2022

## Practical info

- Postcode: BD21 2BL
- Registered manager: Gill, Gillian
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Keighley
- Last CQC check: 23/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-24

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-24
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-24

### Other

- Finding
  - Evidence: Effective partnership working, including liaising with CCG to secure additional funding
  - Published: 2022-08-24
- Finding
  - Evidence: Registered manager sought feedback from people, relatives and staff to improve the service
  - Published: 2022-08-24
- Finding
  - Evidence: Staff trained in end of life care; relative recommended the service for dignified end of life support
  - Published: 2022-08-24
- Finding
  - Evidence: Effective use of PPE and up-to-date infection prevention and control policy
  - Published: 2022-08-24
- Finding
  - Evidence: Safe recruitment processes were in place
  - Published: 2022-08-24
- Finding
  - Evidence: Person-centred care plans developed with the person and their relatives
  - Published: 2022-08-24
- Finding
  - Evidence: Staff maintained people's privacy and dignity, closing curtains and doors during personal care
  - Published: 2022-08-24
- Finding
  - Evidence: Caring and respectful approach praised by relative who described care as 'Beautiful' and 'Personalised and friendly'
  - Published: 2022-08-24
- **governance** _(moderate)_
  - Evidence: At the time of the inspection quality assurance systems were being developed.
  - Published: 2022-08-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-24
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-08-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-24
- Finding
  - Using medicines safely
  - Published: 2022-08-24
- Finding
  - Staffing and recruitment
  - Published: 2022-08-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11081190106

HomeCare Compass is an independent guide and is not affiliated with the CQC.