# Eleada Care Services

*Operated by Eleada Care Services Ltd.*

Eleada Care Services is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/08/2022

## Practical info

- Postcode: HA3 8ES
- Registered manager: Okpe, Eleanor
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 24/Aug/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Culture of continuous learning and improvement supported by ongoing staff development
  - Published: 2022-08-24
- Finding
  - Evidence: Proactive partnership working with other health and social care professionals
  - Published: 2022-08-24
- Finding
  - Evidence: Regular quality monitoring including spot checks, surveys and audits with actions taken to address shortfalls
  - Published: 2022-08-24
- Finding
  - Evidence: Strong infection prevention and control with up-to-date training, PPE provision and Covid-19 risk assessments
  - Published: 2022-08-24
- Finding
  - Evidence: Robust recruitment checks including criminal records, work visas and references before staff commenced work
  - Published: 2022-08-24
- Finding
  - Evidence: Safe medicines management with staff competency assessed during spot checks and formal MAR audits
  - Published: 2022-08-24
- Finding
  - Evidence: Effective electronic call monitoring system used to identify and follow up late or missed calls within 15 minutes
  - Published: 2022-08-24
- Finding
  - Evidence: Person-centred care plans and risk assessments developed with people and their representatives
  - Published: 2022-08-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-24
- Finding
  - Using medicines safely
  - Published: 2022-08-24
- Finding
  - Staffing and recruitment
  - Published: 2022-08-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-24
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1106993056

HomeCare Compass is an independent guide and is not affiliated with the CQC.