# Infinity Care Limited

Infinity Care Limited is a CQC-regulated home-care agency in Andover.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/02/2025

## Practical info

- Postcode: SP10 3FG
- Registered manager: Sequeira, Cristina
- Local authority: Hampshire
- Region: South East
- City: Andover
- Last CQC check: 02/Apr/2026 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-31
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-31
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-31

### Other

- Finding
  - Evidence: Care plans contained information about dietary preferences and staff ensured people had adequate fluids
  - Published: 2023-10-31
- Finding
  - Evidence: Provider engaged with CQC and local authority following inspection to support improvements
  - Published: 2023-10-31
- Finding
  - Evidence: Staff received infection control and food hygiene training with senior spot checks on compliance
  - Published: 2023-10-31
- Finding
  - Evidence: Provider was responsive during inspection, taking immediate actions when concerns were raised
  - Published: 2023-10-31
- Finding
  - Evidence: Staff reported feeling valued, supported and that management were approachable and listened to them
  - Published: 2023-10-31
- Finding
  - Evidence: People and relatives felt safe with staff and spoke highly of the care staff and management team
  - Published: 2023-10-31
- **supervision_appraisal** _(minor)_
  - Evidence: We found staff supervision records picked up areas for improvement but did not see evidence of action taken in response.
  - Published: 2023-10-31
- **leadership** _(critical)_
  - Evidence: The registered manager did not demonstrate an understanding of the regulatory requirements or relevant legislation. For example, they asked when the Mental Capacity Act (2005) had been introduced.
  - Published: 2023-10-31
- **staff_competency** _(critical)_
  - Evidence: records showed staff who were not clinically qualified provided clinical advice without consulting health professionals
  - Published: 2023-10-31
- **complaints_handling** _(moderate)_
  - Evidence: The registered manager sent an outcome letter to the complainant during the inspection, which was dismissive of their experiences and did not reflect good practice.
  - Published: 2023-10-31
- **staff_training** _(moderate)_
  - Evidence: Staff did not receive training in specific conditions, for example, diabetes and catheter care.
  - Published: 2023-10-31
- **record_keeping** _(moderate)_
  - Evidence: 1 person's logbook for the period between 20 October 2022 and 8 February 2023 was returned to the office on 23 February 2023 and only 5 days were checked.
  - Published: 2023-10-31
- **consent_capacity** _(critical)_
  - Evidence: the provider told us they did not complete mental capacity assessments or follow best interest decision making processes
  - Published: 2023-10-31
- **incident_learning** _(critical)_
  - Evidence: The provider did not complete effective investigations into accidents and incidents and had no system to identify or monitor patterns and trends.
  - Published: 2023-10-31

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-31
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-31
- Finding
  - Using medicines safely
  - Published: 2023-10-31
- Finding
  - Staffing and recruitment
  - Published: 2023-10-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-31
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-31

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-31
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-31
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-31
- Finding
  - Continuous learning and improving care
  - Published: 2023-10-31
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1106678585

HomeCare Compass is an independent guide and is not affiliated with the CQC.