# Pharma Homecare LTD

*Operated by Pharma Homecare Ltd.*

Pharma Homecare LTD is a CQC-regulated home-care agency in Hounslow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 18/04/2025

## Practical info

- Postcode: TW3 3HW
- Registered manager: Prasad, Cherrylyn
- Local authority: Hounslow
- Region: London
- City: Hounslow
- Last CQC check: 18/Apr/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular spot checks (two per month) of care delivery in people's homes conducted
  - Published: 2022-12-07
- Finding
  - Evidence: Provider worked within principles of the Mental Capacity Act 2005
  - Published: 2022-12-07
- Finding
  - Evidence: People and relatives felt safe with care workers and spoke positively about individual carers
  - Published: 2022-12-07
- Finding
  - Evidence: Provider understood duty of candour responsibilities and notified appropriate agencies
  - Published: 2022-12-07
- Finding
  - Evidence: Staff received appropriate safeguarding and infection control training
  - Published: 2022-12-07
- Finding
  - Evidence: Risk assessments and mitigation plans in place including falls, diabetes and COVID-19
  - Published: 2022-12-07
- Finding
  - Evidence: Safe recruitment procedures in place including DBS checks, references and identity verification
  - Published: 2022-12-07
- **communication_with_families** _(minor)_
  - Evidence: "If there is a problem like the carer not coming, they don't say in advance. I have told the office, but they are not responding to that."
  - Published: 2022-12-07
- **record_keeping** _(moderate)_
  - Evidence: Audits of people's files had not identified staff were not recording the administration of a prescribed cream or risk assessed how flammable the cream was.
  - Published: 2022-12-07
- **incident_learning** _(critical)_
  - Evidence: As there was no investigation of the concerns raised, there had been no opportunity to learn lessons and help mitigate the same thing happening in the future.
  - Published: 2022-12-07
- **medication_management** _(moderate)_
  - Evidence: The provider administered a prescribed emollient cream to one person but did not record this on a Topical Medicines Application Record (TMAR).
  - Published: 2022-12-07
- **governance** _(critical)_
  - Evidence: Monitoring systems were not being used effectively to monitor and mitigate risks to the health, safety and welfare of people using the service.
  - Published: 2022-12-07
- **missed_or_late_visits** _(moderate)_
  - Evidence: "Timekeeping is very poor particularly in the morning". One relative noted if the carer worker was not coming, the provider did not tell them in advance.
  - Published: 2022-12-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-07
- Finding
  - Using medicines safely
  - Published: 2022-12-07
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-07
- Finding
  - Staffing and recruitment
  - Published: 2022-12-07

### well_led

- Finding
  - Engaging people, staff and working in partnership
  - Published: 2022-12-07
- Finding
  - Duty of candour
  - Published: 2022-12-07
- Finding
  - Promoting a positive, person-centred and open culture
  - Published: 2022-12-07
- Finding
  - Continuous learning and improving care; governance and quality performance
  - Published: 2022-12-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11064537248

HomeCare Compass is an independent guide and is not affiliated with the CQC.