# Assisted Lives (Birmingham)

*Operated by Assisted Lives Ltd.*

Assisted Lives (Birmingham) is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 02/12/2023

## Practical info

- Postcode: B33 8PP
- Registered manager: Ahmed, Mohzam
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 02/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-12-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-20

### Other

- Finding
  - Evidence: Service worked collaboratively with other health and social care professionals to support people's wellbeing.
  - Published: 2023-12-20
- Finding
  - Evidence: Management were visible, approachable and responsive to staff and family concerns.
  - Published: 2023-12-20
- Finding
  - Evidence: Staffing levels were sufficient including one-to-one support, with call times reviewed as needs changed.
  - Published: 2023-12-20
- Finding
  - Evidence: Effective infection prevention and control measures with appropriate PPE use.
  - Published: 2023-12-20
- Finding
  - Evidence: People and relatives gave highly positive feedback about the caring, patient and compassionate nature of staff.
  - Published: 2023-12-20
- Finding
  - Evidence: Staff received training on safeguarding, medicines administration and role-specific topics, with competency checks carried out.
  - Published: 2023-12-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-12-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-20
- Finding
  - Supporting people to develop and maintain relationships; activities
  - Published: 2023-12-20
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-20
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-12-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-20
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-20
- Finding
  - Using medicines safely
  - Published: 2023-12-20
- Finding
  - Staffing and recruitment
  - Published: 2023-12-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-20
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-20
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-12-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11064506487

HomeCare Compass is an independent guide and is not affiliated with the CQC.