# Good Oaks Home Care Wimbledon & Kingston

*Operated by Adesgo Ltd.*

Good Oaks Home Care Wimbledon & Kingston is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2022

## Practical info

- Postcode: SW19 1NE
- Registered manager: Hannan, Sujina
- Local authority: Merton
- Region: London
- City: London
- Last CQC check: 19/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-19
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-05-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-19

### Other

- Finding
  - Evidence: Effective partnership working with local authority and healthcare professionals.
  - Published: 2022-05-19
- Finding
  - Evidence: Open, person-centred culture with high staff morale and an open-door management approach.
  - Published: 2022-05-19
- Finding
  - Evidence: Effective governance with regular audits across care planning, risk, training, medicines and record keeping.
  - Published: 2022-05-19
- Finding
  - Evidence: Strong caring relationships with regular team of staff who upheld dignity, privacy and independence.
  - Published: 2022-05-19
- Finding
  - Evidence: Person-centred, detailed care plans developed with people and relatives, reviewed and updated regularly.
  - Published: 2022-05-19
- Finding
  - Evidence: Comprehensive induction, training, supervision and spot checks supporting staff competency.
  - Published: 2022-05-19

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-19
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-05-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-19
- Finding
  - Using medicines safely
  - Published: 2022-05-19
- Finding
  - Staffing and recruitment
  - Published: 2022-05-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-19
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11060338973

HomeCare Compass is an independent guide and is not affiliated with the CQC.