# APT Care Central Bedfordshire & Bedford

*Operated by APT Care Limited.*

APT Care Central Bedfordshire & Bedford is a CQC-regulated home-care agency in Dunstable.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 02/09/2023

## Practical info

- Postcode: LU6 1HE
- Registered manager: Rani, Rekha
- Local authority: Central Bedfordshire
- Region: East
- City: Dunstable
- Last CQC check: 02/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-02

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-02
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-02

### Other

- Finding
  - Evidence: Staff supported people's independence and social activities, including trips to the seaside and zoo.
  - Published: 2023-09-02
- Finding
  - Evidence: The provider accommodated staff religious and cultural needs, e.g. arranging shifts around Diwali and Eid.
  - Published: 2023-09-02
- Finding
  - Evidence: Safe recruitment practices were in place including DBS checks and references from previous employers.
  - Published: 2023-09-02
- Finding
  - Evidence: Staff received training in safeguarding, moving and handling, MCA, medicines administration, equality and diversity.
  - Published: 2023-09-02
- Finding
  - Evidence: The provider worked with a wide range of key health and social care organisations, including attendance at multi-disciplinary and weekly meetings.
  - Published: 2023-09-02
- Finding
  - Evidence: People were protected from infection risks; staff consistently wore PPE including gloves, aprons and masks.
  - Published: 2023-09-02
- Finding
  - Evidence: Staff were caring and kind; people reported feeling safe and treated with dignity and respect.
  - Published: 2023-09-02

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-02
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-09-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-02
- Finding
  - Staffing and recruitment
  - Published: 2023-09-02
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-02
- Finding
  - Using medicines safely
  - Published: 2023-09-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-02

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2023-09-02
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2023-09-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11057180455

HomeCare Compass is an independent guide and is not affiliated with the CQC.