# The Care and Support Group North Yorkshire

*Operated by The Care and Support Group Ltd.*

The Care and Support Group North Yorkshire is a CQC-regulated home-care agency in Ripon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/09/2022

## Practical info

- Postcode: HG4 1AE
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Ripon
- Last CQC check: 22/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-04-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-04-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-04-18

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-04-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-04-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-04-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-18
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-18

### Other

- Finding
  - Evidence: Access to an independent advocacy service was available and used when needed.
  - Published: 2024-04-18
- Finding
  - Evidence: Staff were trained in dignity and respect and engaged with people in a dignified way.
  - Published: 2024-04-18
- Finding
  - Evidence: The manager carried out regular audits with action plans for improvement where needed.
  - Published: 2024-04-18
- Finding
  - Evidence: People were supported to make advanced care plans for the end of their life.
  - Published: 2024-04-18
- Finding
  - Evidence: People received person-centred support and staff knew people well.
  - Published: 2024-04-18
- Finding
  - Evidence: Staff were recruited safely with robust checks to ensure only suitable staff were employed.
  - Published: 2024-04-18
- Finding
  - Evidence: Personalised risk assessments were in place and were regularly reviewed.
  - Published: 2024-04-18
- Finding
  - Evidence: Medicines were safely administered and medicine administration records were clear and completed fully.
  - Published: 2024-04-18
- **staffing_levels** _(moderate)_
  - Evidence: People and their relatives gave us mixed feedback regarding their call times and the manager confirmed recent staffing issues had impacted on some calls.
  - Published: 2024-04-18

### responsive

- Finding
  - End of life care and support
  - Published: 2024-04-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-04-18
- Finding
  - Meeting people's communication needs
  - Published: 2024-04-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-04-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-04-18
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-04-18
- Finding
  - Staffing and recruitment
  - Published: 2024-04-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-04-18
- Finding
  - Using medicines safely
  - Published: 2024-04-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-04-18

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-04-18
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2024-04-18
- Finding
  - Continuous learning and improving care, working in partnership with others
  - Published: 2024-04-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11045790605

HomeCare Compass is an independent guide and is not affiliated with the CQC.