# VictoriaDomCare Ltd

VictoriaDomCare Ltd is a CQC-regulated home-care agency in Alcester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/05/2022

## Practical info

- Postcode: B50 4JH
- Registered manager: Van Rensburg, Basie
- Local authority: Warwickshire
- Region: West Midlands
- City: Alcester
- Last CQC check: 13/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-13

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-13
- Finding
  - Staff work with other agencies to provide consistent, effective, timely care
  - Published: 2022-05-13
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-13

### Other

- Finding
  - Evidence: Directors had completed relevant training including medicines, moving and handling, and food hygiene
  - Published: 2022-05-13
- Finding
  - Evidence: Contingency plan in place via links with another agency for emergency cover
  - Published: 2022-05-13
- Finding
  - Evidence: No missed or late care calls and no complaints received
  - Published: 2022-05-13
- Finding
  - Evidence: Person-centred approach respecting dignity, privacy and independence
  - Published: 2022-05-13
- Finding
  - Evidence: Effective use of PPE and engagement with local authority during COVID-19
  - Published: 2022-05-13
- Finding
  - Evidence: Both directors knew people well and undertook all care calls personally
  - Published: 2022-05-13
- Finding
  - Evidence: People felt safe and gave positive feedback about care calls
  - Published: 2022-05-13
- **governance** _(minor)_
  - Evidence: The Nominated Individual had basic systems of audit in place and these were carried out to identify whether any improvement was needed.
  - Published: 2022-05-13
- **consent_capacity** _(moderate)_
  - Evidence: the person concerned now had full mental capacity. The Nominated Individual and Quality Manager had not ensured a timely review of the REPSECT form had taken place.
  - Published: 2022-05-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-13
- Finding
  - Supporting people to develop and maintain relationships
  - Published: 2022-05-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-13
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-05-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-13
- Finding
  - Using medicines safely
  - Published: 2022-05-13
- Finding
  - Staffing and recruitment
  - Published: 2022-05-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-13

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-05-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-13
- Finding
  - Duty of candour
  - Published: 2022-05-13
- Finding
  - Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11044829585

HomeCare Compass is an independent guide and is not affiliated with the CQC.