# Brookes Home Care Services Ltd

*Operated by Brookes Home Care Services Limited.*

Brookes Home Care Services Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/12/2022

## Practical info

- Postcode: NW10 2JJ
- Registered manager: Gemegah, William
- Local authority: Brent
- Region: London
- City: London
- Last CQC check: 15/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Relatives praised staff for going above and beyond, showing compassion, flexibility, and willingness to spend extra time with people.
  - Published: 2022-12-15
- Finding
  - Evidence: The service worked in partnership with a wide range of health and social care professionals including GPs, district nurses and occupational therapists.
  - Published: 2022-12-15
- Finding
  - Evidence: Strong infection control processes were in place with appropriate PPE supplied and training completed.
  - Published: 2022-12-15
- Finding
  - Evidence: The service provided end of life care with all staff trained and knowledgeable in this area.
  - Published: 2022-12-15
- Finding
  - Evidence: People were matched with care workers based on shared language, supporting effective communication for diverse service users.
  - Published: 2022-12-15
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and involved people and their relatives in the assessment process.
  - Published: 2022-12-15
- Finding
  - Evidence: People received consistent, regular care workers who were knowledgeable about individual needs, preferences and cultural backgrounds.
  - Published: 2022-12-15
- Finding
  - Evidence: Medicine Administration Records had no gaps, providing assurance medicines were given as prescribed and on time.
  - Published: 2022-12-15
- Finding
  - Evidence: People were protected from the risk of harm and abuse with effective safeguarding systems and up-to-date training for care workers.
  - Published: 2022-12-15
- **governance** _(minor)_
  - Evidence: the provider's own audits had not identified issues relating to recruitment. The registered manager and the care coordinator were open to the feedback provided.
  - Published: 2022-12-15
- **record_keeping** _(minor)_
  - Evidence: it was not clear from records viewed that references for staff had been verified. The provider took immediate action to update records.
  - Published: 2022-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11040315646

HomeCare Compass is an independent guide and is not affiliated with the CQC.