# Care 24/7 Healthcare Limited

Care 24/7 Healthcare Limited is a CQC-regulated home-care agency in Bexhill-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 10/04/2025

## Practical info

- Postcode: TN39 5BB
- Registered manager: Matinca, Alexandra
- Local authority: East Sussex
- Region: South East
- City: Bexhill-on-sea
- Last CQC check: 10/Apr/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-25

### Other

- Finding
  - Evidence: People's privacy, dignity and independence were consistently respected and promoted by staff.
  - Published: 2023-01-25
- Finding
  - Evidence: Adequate PPE supplies were available and infection prevention and control policies were in place.
  - Published: 2023-01-25
- Finding
  - Evidence: The Nominated Individual responded openly and transparently to inspection findings, produced an action plan and halted service expansion until leadership was established.
  - Published: 2023-01-25
- Finding
  - Evidence: Staff demonstrated a strong team spirit and commitment to improving the service alongside the Nominated Individual.
  - Published: 2023-01-25
- Finding
  - Evidence: People were supported to make their own choices and decisions in line with Mental Capacity Act principles.
  - Published: 2023-01-25
- Finding
  - Evidence: Staff proactively liaised with healthcare professionals including GPs, district nurses and hospice nurses to support people's health and wellbeing.
  - Published: 2023-01-25
- Finding
  - Evidence: Staff knew people well and provided attentive, personalised care; relatives praised staff as kind, caring and always having time for people.
  - Published: 2023-01-25
- **safeguarding** _(critical)_
  - Evidence: Risks associated to people's safety had not been considered...people who were at risk of falling or needed moving with equipment did not have suitable risk assessments.
  - Published: 2023-01-25
- **supervision_appraisal** _(moderate)_
  - Evidence: Systems to capture feedback from staff had not been established. Supervision and team meetings were not used to capture staff views.
  - Published: 2023-01-25
- **leadership** _(moderate)_
  - Evidence: The service had lacked effective leadership. There were policies and procedure available...However, these had not been adapted or adopted into practice.
  - Published: 2023-01-25
- **end_of_life_care** _(critical)_
  - Evidence: Most people were receiving end of life care and support. There was no care plan to support staff to respond to specialist support needed or any emerging need.
  - Published: 2023-01-25
- **staff_competency** _(moderate)_
  - Evidence: There was no evidence that they had completed any induction training or that their skills and experience had been assessed before starting work for the agency.
  - Published: 2023-01-25

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-01-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-25
- Finding
  - Planning personalised care to ensure people have choice and control; end of life care
  - Published: 2023-01-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-25
- Finding
  - Using medicines safely
  - Published: 2023-01-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-25
- Finding
  - Staffing and recruitment
  - Published: 2023-01-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-25

### well_led

- Finding
  - Duty of candour, continuous learning and improving care; working in partnership
  - Published: 2023-01-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-25
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11038145608

HomeCare Compass is an independent guide and is not affiliated with the CQC.