# Safe Care Services Ltd

Safe Care Services Ltd is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/10/2022

## Practical info

- Postcode: EN3 4SA
- Registered manager: Oshodi, Christabel
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 14/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting privacy, dignity and independence
  - Published: 2022-10-14
- Finding
  - Supporting people to express their views and be involved in decisions
  - Published: 2022-10-14
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-10-14

### effective

- Finding
  - Ensuring consent to care and treatment (MCA)
  - Published: 2022-10-14
- Finding
  - Staff working with other agencies and supporting access to healthcare
  - Published: 2022-10-14
- Finding
  - Supporting people to eat and drink enough
  - Published: 2022-10-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-14
- Finding
  - Assessing people's needs and choices
  - Published: 2022-10-14

### Other

- Finding
  - Evidence: Quality assurance audits of care plans, recruitment files and medicines management
  - Published: 2022-10-14
- Finding
  - Evidence: Approachable registered manager promoting an open and transparent culture
  - Published: 2022-10-14
- Finding
  - Evidence: Effective infection prevention and control with appropriate PPE use
  - Published: 2022-10-14
- Finding
  - Evidence: Positive feedback from relatives, people using the service, and external professionals
  - Published: 2022-10-14
- Finding
  - Evidence: Staff worked in line with the Mental Capacity Act and respected consent
  - Published: 2022-10-14
- Finding
  - Evidence: Person-centred care plans reflecting likes, dislikes, cultural and religious preferences
  - Published: 2022-10-14
- Finding
  - Evidence: Staff trained to recognise abuse and use whistle-blowing procedures
  - Published: 2022-10-14
- Finding
  - Evidence: Regular and reliable staff team known to people
  - Published: 2022-10-14

### responsive

- Finding
  - Improving care quality in response to complaints
  - Published: 2022-10-14
- Finding
  - Supporting relationships and avoiding social isolation
  - Published: 2022-10-14
- Finding
  - Meeting people's communication needs (Accessible Information Standard)
  - Published: 2022-10-14
- Finding
  - Planning personalised care
  - Published: 2022-10-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-14
- Finding
  - Using medicines safely
  - Published: 2022-10-14
- Finding
  - Staffing and recruitment
  - Published: 2022-10-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-14
- Finding
  - Safeguarding systems and processes
  - Published: 2022-10-14

### well_led

- Finding
  - Engaging people, public and staff; continuous learning
  - Published: 2022-10-14
- Finding
  - Clear roles, quality performance, risks and regulatory requirements
  - Published: 2022-10-14
- Finding
  - Duty of candour
  - Published: 2022-10-14
- Finding
  - Promoting a positive, person-centred culture and partnership working
  - Published: 2022-10-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11035172585

HomeCare Compass is an independent guide and is not affiliated with the CQC.