# Star Care UK Limited - 51-55 Fowler Road

*Operated by Star Care UK Ltd.*

Star Care UK Limited - 51-55 Fowler Road is a CQC-regulated home-care agency in Hainault.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/12/2022

## Practical info

- Postcode: IG6 3XE
- Registered manager: Ibeji, Patience
- Local authority: Redbridge
- Region: London
- City: Hainault
- Last CQC check: 15/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with health and social care professionals.
  - Published: 2022-12-15
- Finding
  - Evidence: Regular staff meetings, satisfaction surveys, and spot checks used for quality monitoring.
  - Published: 2022-12-15
- Finding
  - Evidence: Open and inclusive culture; registered manager accessible to staff, people, and relatives.
  - Published: 2022-12-15
- Finding
  - Evidence: Accidents and incidents recorded and investigated by registered manager to prevent recurrence.
  - Published: 2022-12-15
- Finding
  - Evidence: PPE provided and infection control training completed by all staff.
  - Published: 2022-12-15
- Finding
  - Evidence: Medicines administered safely with staff trained and records signed to confirm administration.
  - Published: 2022-12-15
- Finding
  - Evidence: Robust recruitment processes including criminal records checks before employment.
  - Published: 2022-12-15
- Finding
  - Evidence: Electronic visit monitoring system used to prevent missed visits, overseen by dedicated office staff.
  - Published: 2022-12-15
- Finding
  - Evidence: Consistent staffing with same carers allocated to people, supporting continuity of care.
  - Published: 2022-12-15
- Finding
  - Evidence: People felt safe with staff; strong safeguarding training and whistleblowing policy in place.
  - Published: 2022-12-15
- **care_planning** _(minor)_
  - Evidence: We found risk assessment around people's medical conditions could contain more personalised information...not all the information was included in people's risk assessments.
  - Published: 2022-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-110248268

HomeCare Compass is an independent guide and is not affiliated with the CQC.