# Eeze Care London

*Operated by Eeze Old School House Ltd.*

Eeze Care London is a CQC-regulated home-care agency in Southall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 21/06/2023

## Practical info

- Postcode: UB1 1EA
- Registered manager: Lunness, Jodie
- Local authority: Ealing
- Region: London
- City: Southall
- Last CQC check: 21/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-21
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-21

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-21

### Other

- Finding
  - Evidence: Relatives felt involved in care and support plan reviews, and the service maintained good communication with families.
  - Published: 2023-06-21
- Finding
  - Evidence: People were supported to participate in activities and pursue their interests in the local area.
  - Published: 2023-06-21
- Finding
  - Evidence: The manager was responsive to inspection findings and took prompt action to make improvements, described by professionals as willing to learn.
  - Published: 2023-06-21
- Finding
  - Evidence: The service worked well with other agencies to safeguard people, and staff understood how to recognise and report abuse.
  - Published: 2023-06-21
- Finding
  - Evidence: Staff knew and understood people well, using communication cards, pictures and adapted interaction styles to meet individual needs.
  - Published: 2023-06-21
- Finding
  - Evidence: There were enough appropriately skilled staff to meet people's needs and keep them safe, with consistent staffing promoting trust.
  - Published: 2023-06-21
- Finding
  - Evidence: Staff supported people to maintain their health and access healthcare services, including GPs, dentists, psychologist and occupational therapist.
  - Published: 2023-06-21
- **safeguarding** _(moderate)_
  - Evidence: Staff were required to record a balance of a person's collective monies...but staff only had access to the person's money held on site. This placed people at risk of financial harm.
  - Published: 2023-06-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-21
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and take part in activities
  - Published: 2023-06-21
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-21
- Finding
  - Staffing and recruitment
  - Published: 2023-06-21
- Finding
  - Using medicines safely
  - Published: 2023-06-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11022465421

HomeCare Compass is an independent guide and is not affiliated with the CQC.