# Pent-A Care Support and Care Service

*Operated by Penta-A Services Limited.*

Pent-A Care Support and Care Service is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/10/2022

## Practical info

- Postcode: E7 0AN
- Registered manager: Badejo, Abiola
- Local authority: Waltham Forest
- Region: London
- City: London
- Last CQC check: 15/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-15
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-15
- Finding
  - Staff working with other agencies; supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-15

### Other

- Finding
  - Evidence: Open culture with duty of candour understood and quality assurance policy in place ready for future audits.
  - Published: 2022-10-15
- Finding
  - Evidence: Registered manager understood MCA principles and verified lasting power of attorney where applicable.
  - Published: 2022-10-15
- Finding
  - Evidence: End of life wishes were recorded and DNAR orders discussed with the person and signed by GP.
  - Published: 2022-10-15
- Finding
  - Evidence: Privacy, dignity and independence were respected; people were encouraged to retain tasks they could do themselves.
  - Published: 2022-10-15
- Finding
  - Evidence: Care plans were person-centred, written from the person's perspective and included pictures, life histories and preferences.
  - Published: 2022-10-15
- Finding
  - Evidence: Registered manager and staff completed infection control training and used PPE including lateral flow testing before visits.
  - Published: 2022-10-15
- Finding
  - Evidence: Safe recruitment practices followed including DBS, references, employment history and identification checks.
  - Published: 2022-10-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-15
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-10-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-15
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-15
- Finding
  - Using medicines safely
  - Published: 2022-10-15
- Finding
  - Staffing and recruitment
  - Published: 2022-10-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-15

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-10-15
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-15
- Finding
  - Duty of candour
  - Published: 2022-10-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11017402866

HomeCare Compass is an independent guide and is not affiliated with the CQC.