# Leading Care Lancashire

*Operated by Quality of Life Services Ltd.*

Leading Care Lancashire is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/04/2023

## Practical info

- Postcode: PR2 3AE
- Registered manager: Matthews, Holly
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 12/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-12

### Other

- Finding
  - Evidence: People and relatives spoke very highly of the management, describing the service as 'excellent'.
  - Published: 2023-04-12
- Finding
  - Evidence: Concerns and complaints were promptly responded to; people said they could ring any time and staff were very helpful.
  - Published: 2023-04-12
- Finding
  - Evidence: Electronic care planning and rota systems allowed people and relatives to remotely access information about visits and care.
  - Published: 2023-04-12
- Finding
  - Evidence: Staff worked effectively with healthcare professionals including GPs, pharmacists and district nurses.
  - Published: 2023-04-12
- Finding
  - Evidence: Care plans demonstrated a person-centred approach and people were involved in developing their needs assessments.
  - Published: 2023-04-12
- Finding
  - Evidence: Staff treated people with respect, dignity and kindness; people were very complimentary about the staff who supported them.
  - Published: 2023-04-12
- Finding
  - Evidence: Sufficient numbers of suitably trained staff with consistent visit times; people reported carers were 'always on time' and they had regular carers.
  - Published: 2023-04-12
- Finding
  - Evidence: Risks were identified and records provided a detailed plan for managing those risks; medicines were administered and managed safely.
  - Published: 2023-04-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-04-12

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-12
- Finding
  - Working in partnership with others
  - Published: 2023-04-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-12
- Finding
  - Continuous learning and improving care
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11012015128

HomeCare Compass is an independent guide and is not affiliated with the CQC.