# Rest Assure Care Ltd

Rest Assure Care Ltd is a CQC-regulated home-care agency in Brentford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2022

## Practical info

- Postcode: TW8 9DN
- Registered manager: Hall, Tina
- Local authority: Hounslow
- Region: London
- City: Brentford
- Last CQC check: 19/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2022-05-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-19
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-05-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-19

### Other

- Finding
  - Evidence: Positive, open culture with approachable registered manager and regular feedback from people and staff
  - Published: 2022-05-19
- Finding
  - Evidence: Medicines administered safely with management spot checks to confirm staff competency
  - Published: 2022-05-19
- Finding
  - Evidence: Effective governance with regular audits of care plans, staff records, policies, logs and MAR charts
  - Published: 2022-05-19
- Finding
  - Evidence: Personalised care plans recording religious, cultural and communication needs
  - Published: 2022-05-19
- Finding
  - Evidence: Robust recruitment checks including identity, right to work, references, written tests and interviews
  - Published: 2022-05-19
- Finding
  - Evidence: Staff were well supported and trained, with the registered manager (a qualified trainer) offering face-to-face training
  - Published: 2022-05-19
- Finding
  - Evidence: Electronic call monitoring system alerted managers if a care worker did not arrive or was late, and staff arrived on time
  - Published: 2022-05-19
- Finding
  - Evidence: People and relatives were happy with care and felt involved in planning and reviewing their own care
  - Published: 2022-05-19

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-19
- Finding
  - End of life care and support
  - Published: 2022-05-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-19
- Finding
  - Planning personalised care to ensure choice and control and meet needs and preferences
  - Published: 2022-05-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-19
- Finding
  - Using medicines safely
  - Published: 2022-05-19
- Finding
  - Staffing and recruitment
  - Published: 2022-05-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-19
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-19
- Finding
  - Managers and staff clear about roles; understanding quality, risks and regulatory requirements; duty of candour
  - Published: 2022-05-19
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11010857155

HomeCare Compass is an independent guide and is not affiliated with the CQC.