# Inspire You Care Ltd

Inspire You Care Ltd is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/11/2019

## Practical info

- Postcode: B16 9NX
- Registered manager: Iqbal, Zoehib
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 20/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider and registered manager were open, transparent and receptive to feedback throughout the inspection.
  - Published: 2023-12-20
- Finding
  - Evidence: Staff induction, shadowing, spot checks and ongoing training now embedded following previous inspection.
  - Published: 2023-12-20
- Finding
  - Evidence: People's gender, culture and religion were considered as part of the assessment process.
  - Published: 2023-12-20
- Finding
  - Evidence: Positive open culture with good staff morale; staff felt well supported by management.
  - Published: 2023-12-20
- Finding
  - Evidence: Safeguarding procedures were in place and staff could demonstrate how to recognise and report abuse.
  - Published: 2023-12-20
- Finding
  - Evidence: Staff received medicine training and competency assessments; medicine administration records improved.
  - Published: 2023-12-20
- Finding
  - Evidence: People reported no missed or late calls and consistent staffing.
  - Published: 2023-12-20
- Finding
  - Evidence: Improved staff recruitment processes including DBS checks and references; previous breach of Regulation 19 resolved.
  - Published: 2023-12-20
- **record_keeping** _(minor)_
  - Evidence: The provider had identified some daily records relating to people's care were not consistently detailed and plans were in place to ensure improvements were made.
  - Published: 2023-12-20
- **governance** _(moderate)_
  - Evidence: Systems did not provide an accurate record of the times care calls took place. This impacted on the provider's governance and monitoring because the system in place did not record the actual time a care call started and finished.
  - Published: 2023-12-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11005278255

HomeCare Compass is an independent guide and is not affiliated with the CQC.