# Rathbone Outreach

*Operated by Lambeth Elfrida Rathbone Society.*

Rathbone Outreach is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 11/01/2024

## Practical info

- Postcode: SE27 0HY
- Registered manager: Harvey, Georgia
- Local authority: Lambeth
- Region: London
- City: London
- Last CQC check: 11/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Incidents were managed well with lessons learned shared across the whole team.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff felt respected, supported and valued; positive and open culture reported by staff, relatives and professionals.
  - Published: 2025-12-12
- Finding
  - Evidence: People who received care regularly helped interview potential new staff.
  - Published: 2025-12-12
- Finding
  - Evidence: The service worked in partnership with a range of health and social care professionals.
  - Published: 2025-12-12
- Finding
  - Evidence: Individual communication plans were in place and staff had good skills and awareness of communication needs.
  - Published: 2025-12-12
- Finding
  - Evidence: People were supported to maintain relationships, follow their interests and take part in culturally relevant activities.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines were managed safely with regular checks by managers and prompt investigation of any issues.
  - Published: 2025-12-12
- Finding
  - Evidence: Staffing levels were sufficient to maintain people's safety and ensure health and social needs were met.
  - Published: 2025-12-12
- Finding
  - Evidence: People were treated with kindness and compassion and received person-centred care from well trained staff.
  - Published: 2025-12-12
- Finding
  - Evidence: Risks to people's health and wellbeing were managed well and people were included in the risk management processes.
  - Published: 2025-12-12
- **end_of_life_care** _(minor)_
  - Evidence: not all people had been consulted about their end of life wishes. The provider had recognised this and had plans to make improvements.
  - Published: 2025-12-12
- **leadership** _(moderate)_
  - Evidence: the provider did not always understand all regulatory requirements and responsibilities.
  - Published: 2025-12-12
- **consent_capacity** _(moderate)_
  - Evidence: people's housing and support were not entirely separate...people's ability to have full choice and control
  - Published: 2025-12-12
- **governance** _(moderate)_
  - Evidence: The provider's quality assurance processes had not identified the gaps in employment histories we found.
  - Published: 2025-12-12
- **record_keeping** _(moderate)_
  - Evidence: the provider did not always clearly record the outcome of capacity assessments when people lacked capacity to consent to all aspects of their care and support.
  - Published: 2025-12-12

### responsive

- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-109913358

HomeCare Compass is an independent guide and is not affiliated with the CQC.