# The Serenity Community Hub

*Operated by The Serenity Care Company Limited.*

The Serenity Community Hub is a CQC-regulated home-care agency in Grantham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2023

## Practical info

- Postcode: NG31 6LH
- Registered manager: Smillie, Shane
- Local authority: Lincolnshire
- Region: East Midlands
- City: Grantham
- Last CQC check: 11/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Relatives and people using the service reported high satisfaction, describing the service as a 'life changer' and 'lifeline'.
  - Published: 2023-06-17
- Finding
  - Evidence: People's communication needs were comprehensively assessed and met, including Makaton, PECS, easy read and accessible information formats.
  - Published: 2023-06-17
- Finding
  - Evidence: Effective multi-agency working with health and social care professionals to support people's ongoing needs.
  - Published: 2023-06-17
- Finding
  - Evidence: Strong leadership with an open-door culture; registered manager maintained daily oversight through audits, spot checks and stakeholder engagement.
  - Published: 2023-06-17
- Finding
  - Evidence: Staff were well-trained in safeguarding, medicines management, infection control, MCA and positive behaviour support.
  - Published: 2023-06-17
- Finding
  - Evidence: Safe recruitment processes including DBS checks and robust induction, training and competency-checking frameworks were in place.
  - Published: 2023-06-17
- Finding
  - Evidence: Comprehensive, individualised support plans reflected people's protected characteristics, communication needs, health conditions and personal goals.
  - Published: 2023-06-17
- Finding
  - Evidence: People received person-centred care with choice and control, staff promoted independence and enabled participation in meaningful activities.
  - Published: 2023-06-17
- **governance** _(minor)_
  - Evidence: We had received concerns about the provider's website not kept up to date. This was discussed with the registered manager.
  - Published: 2023-06-17
- **incident_learning** _(minor)_
  - Evidence: We discussed with the management team the need to strengthen the oversight of these incidents and accident to help identify any trends and action needed to prevent a reoccurrence.
  - Published: 2023-06-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10976068495

HomeCare Compass is an independent guide and is not affiliated with the CQC.