# Privilege Care Limited

Privilege Care Limited is a CQC-regulated home-care agency in Slough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/05/2022

## Practical info

- Postcode: SL1 2BE
- Local authority: Slough
- Region: South East
- City: Slough
- Last CQC check: 24/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-24

### effective

- Finding
  - Staff working with other agencies; supporting people to live healthier lives and eat and drink enough
  - Published: 2022-05-24
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-24

### Other

- Finding
  - Evidence: Effective infection prevention measures and PPE use during COVID-19
  - Published: 2022-05-24
- Finding
  - Evidence: Real-time call monitoring system ensuring people receive care at agreed times
  - Published: 2022-05-24
- Finding
  - Evidence: Person-centred care records capturing preferences, family history, spiritual needs and communication needs
  - Published: 2022-05-24
- Finding
  - Evidence: Staff working in accordance with the Mental Capacity Act and its Codes of Practice
  - Published: 2022-05-24
- Finding
  - Evidence: Comprehensive induction and 'Prepare to Care' training programme aligned with the Care Certificate
  - Published: 2022-05-24
- Finding
  - Evidence: Improved medicines management with competency assessments and MAR audits in place
  - Published: 2022-05-24
- Finding
  - Evidence: Robust recruitment practices including DBS checks, references and completed medical questionnaires
  - Published: 2022-05-24
- Finding
  - Evidence: Risks to people's health and welfare identified with clear management plans for falls, COVID-19, pressure ulcers, malnutrition and dehydration
  - Published: 2022-05-24
- Finding
  - Evidence: Caring and compassionate staff with long-standing relationships with people they support
  - Published: 2022-05-24
- **complaints_handling** _(minor)_
  - Evidence: the provider did not provide the full contact details for a local authority and had inaccurately provided CQC's information as an organisation people could go to when complaints were unresolved.
  - Published: 2022-05-24
- **record_keeping** _(minor)_
  - Evidence: the nominated individual had submitted an updated SoP but this showed partial amendments had been made and inaccurate information remained.
  - Published: 2022-05-24

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life support
  - Published: 2022-05-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-24
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-24
- Finding
  - Using medicines safely
  - Published: 2022-05-24
- Finding
  - Staffing and recruitment
  - Published: 2022-05-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-24

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-05-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10970610950

HomeCare Compass is an independent guide and is not affiliated with the CQC.