# Helping Hands Portishead

*Operated by Midshires Care Limited.*

Helping Hands Portishead is a CQC-regulated home-care agency in Clevedon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/08/2022

## Practical info

- Postcode: BS21 7PD
- Registered manager: Poshiwa, Vanessa
- Local authority: North Somerset
- Region: South West
- City: Clevedon
- Last CQC check: 12/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-08-12

### effective

- Finding
  - Is the service effective?
  - Published: 2022-08-12

### Other

- Finding
  - Evidence: Staff promoted independence, dignity and privacy, giving people choice and control
  - Published: 2022-08-12
- Finding
  - Evidence: Staff received recognition through employee of the month, flowers and vouchers
  - Published: 2022-08-12
- Finding
  - Evidence: Registered manager was approachable, valued, and worked in partnership with the local community
  - Published: 2022-08-12
- Finding
  - Evidence: Quality assurance systems monitored training, reviews, incidents, medicines administration and complaints
  - Published: 2022-08-12
- Finding
  - Evidence: Medicines training and spot checks ensured staff competency in safe administration
  - Published: 2022-08-12
- Finding
  - Evidence: Robust recruitment checks including references, ID and full DBS checks
  - Published: 2022-08-12
- Finding
  - Evidence: Care plans were personalised and contained important information including life histories, dietary requirements and sensory needs
  - Published: 2022-08-12
- Finding
  - Evidence: Staff were kind, caring and well-trained, with people reporting strong rapport and continuity of carers
  - Published: 2022-08-12

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-08-12

### safe

- Finding
  - Is the service safe?
  - Published: 2022-08-12

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-08-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10970459641

HomeCare Compass is an independent guide and is not affiliated with the CQC.