# Social Care Academy - Warwickshire

*Operated by Social Care Academy Ltd.*

Social Care Academy - Warwickshire is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/01/2023

## Practical info

- Postcode: CV7 7FR
- Registered manager: Stephenson, Barry
- Local authority: Solihull
- Region: West Midlands
- City: Coventry
- Last CQC check: 07/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-21
- Finding
  - Supporting people to eat and drink and access healthcare services
  - Published: 2022-06-21
- Finding
  - Assessing people's needs and choices; staff support: induction, training, skills and experience
  - Published: 2022-06-21

### Other

- Finding
  - Evidence: Staff liaised effectively with a range of health and social care professionals to support people's wellbeing.
  - Published: 2023-01-07
- Finding
  - Evidence: The service worked within the principles of the Mental Capacity Act 2005.
  - Published: 2023-01-07
- Finding
  - Evidence: Staff felt valued and supported, with an open, honest and inclusive culture promoted by the registered manager.
  - Published: 2023-01-07
- Finding
  - Evidence: Managerial oversight and quality monitoring systems had improved since the previous inspection, including checks of care records, staff competencies and call times.
  - Published: 2023-01-07
- Finding
  - Evidence: People received their medicines as prescribed, with staff completing training and competency assessments for medicines administration.
  - Published: 2023-01-07
- Finding
  - Evidence: Staff were recruited safely with references and DBS checks completed.
  - Published: 2023-01-07
- Finding
  - Evidence: Sufficient staff were in place to provide planned care calls, with an electronic monitoring system to identify late or missed calls.
  - Published: 2023-01-07
- Finding
  - Evidence: Risks associated with people's care and home environments were assessed and well managed, with regular reviews of risk assessments.
  - Published: 2023-01-07
- Finding
  - Evidence: Contingency plan in place to minimise risks during adverse weather
  - Published: 2022-06-21
- Finding
  - Evidence: Staff trained in MCA and worked within its principles, seeking consent
  - Published: 2022-06-21
- Finding
  - Evidence: Electronic system in place to monitor call times and identify late or missed visits
  - Published: 2022-06-21
- Finding
  - Evidence: Registered manager demonstrated good understanding of the Accessible Information Standard
  - Published: 2022-06-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-21
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-21
- Finding
  - Using medicines safely
  - Published: 2022-06-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-21
- Finding
  - Staffing and recruitment
  - Published: 2022-06-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-21

### well_led

- Finding
  - Duty of candour, continuous learning and working in partnership with others
  - Published: 2022-06-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10964383219

HomeCare Compass is an independent guide and is not affiliated with the CQC.